We run your screens so you don't have to.
We run the content management system for you: scheduling, updates, player monitoring and support from people who answer the phone.
What managed services includes
After launch, three things keep a screen network useful: someone to schedule and update the content, someone to notice when a player goes offline, and someone to call. Managed services covers all three.
CMS administration
We run the content management system for you, so your team does not have to learn it.
- Screens and players organized in the system
- Content loaded and organized in the system
- Day-to-day administration handled by us
Content scheduling
What plays on which screen, and when.
- Schedules by daypart, day of the week and season
- Start and end dates for promotions
- Different content on different screens
Remote monitoring
We check on your players remotely, so we can see when one goes offline.
- Player status watched from our side
- Problems found without a visit to the screen
Ongoing support
People who answer the phone and know your system because they run it.
- Phone support on 866-819-4321
- Help with content requests and changes
- Help when something looks wrong on a screen
What you get
You get a system that someone else keeps running, on a simple monthly plan.
A content management system we administer
Set up and run by us from launch.
Changes on screen when you ask
You send a request. It shows up on screen.
Remote monitoring of your players
Player status watched from our side.
A team to call
Support from people who answer the phone.
A simple monthly plan
Content updates, monitoring and support continue on one plan.
How managed services connects to the other two
Managed services takes over what hardware and content create, and keeps both current.
Hardware
We monitor the players we installed.
- Players are configured to connect to the content management system during installation, so monitoring starts with a system that is already set up.
- Remote monitoring shows us when a player drops offline, so you are not the one who has to notice.
- Support knows what hardware sits behind each screen because we specified it.
Content development
We schedule and update what our designers build.
- Templates are built to be updated: a new offer slots into a layout instead of starting a redesign.
- The content calendar becomes the schedule in the content management system.
- A request that needs new artwork or animation goes to the designers who built your templates.
Industries that lean on managed services
Where the message changes through the day or the week, someone has to keep up.
- HealthcareWait-time messages and wellness content change through the day.
- RestaurantsDaypart specials have to be on screen when the daypart starts.
- Commercial propertyTenant notices and welcome screens change as tenants and events change.
- EducationAnnouncements and event calendars turn over constantly.
- RetailPromotions change with inventory and time of day.
Common questions
What does managed services cover?
We administer the content management system, schedule your content, watch your players remotely and support your team. You tell us what you need on screen and we handle the rest.
How do I get a change onto a screen?
Tell us what to change and when it should run. We update the content and schedule it. If it needs new artwork or animation, our designers make it.
What does remote monitoring watch?
Player status. We can see from our side when a player goes offline, so a dark screen is something we can spot, not only something you report.
Who do I call when something looks wrong?
Call 866-819-4321. Support comes from people who answer the phone and know your system.
How is managed services billed?
On a simple monthly plan. We go through what the plan covers when we scope your project.
Walk us through your space.
Tell us where the screens would go and what they need to say. We'll come see it and show you what's possible.